FAQ

After signing up you will receieve a confirmation email. Click the link inside the email to confirm your subscription. Once that is done be sure you are signed in and you should see the current discount applied to any eligible items in your cart. If you do not see the discount, please contact us for assistance.

All orders typically ship Monday through Friday within one (1) to three (3) business days via USPS, Canada Post, OSM, Post NL, APC, and/or Ascendia. Tracking numbers will be emailed to you.

Our processing times could be extended during holiday/busy seasons. For further details about our shipping, please see our Shipping Policy.

Digital Downloads are not shipped and can be found immediately after payment. You will receive an email with instructions after payment is completed. For further details about digital downloads, please see our Digital Downloads Policy.

Once dispatched, standard shipping orders usually take 3-8 business days in the USA, 6-10 business days in Canada, and 15-30 business days overseas.

Please be aware that customs, incorrect addresses, holidays, weather, mail strikes, etc... can all affect the speediness of mail delivery. Once we place your order into the mail system, we have no control over how long delivery takes and will not be held responsible in any way for late delivery.

Estimated transit times will change if a shipping upgrade is purchased.

At this time we ship to North America, Australia and Mexico

When we ship an order that has reached the free shipping threshold or flat rate shipping is chosen at check out, we choose the shipping service depending on the weight and destination of your order. For orders over 1 lb we may use a courier service instead of USPS or Canada Post.

Some of the carriers/services we use include: UPS, FedEx, DHL, Ascendia, OSM, Canada Post and ACP

Although it is rare, mistakes can happen. If you receive your order and it is incorrect, please notify us within two (2) business days. Please send us an email with your name, order number, address, and email used during checkout and let us know in detail, what the error is. Once we can confirm the error against your orders pre-shipment snap shot, we will send you a replacement in our next dispatch or issue a store credit.

If the item(s) are reshipped, they will be shipped via our method of choosing.

If your order arrives damaged, and you have purchased Shipping Protection, please take photos of the damage and the package your order arrived in and notify us within two (2) business days. We will re-send the damaged items to the original address you checked out with. If we do not have the same item(s) in stock, we will issue a store credit.


In The US

If your order arrives damaged, and you have purchased Shipping Protection, please take photos of the damage and the package your order arrived in and notify us within two (2) business days. We will resend the damaged items to the original address you checked out with. If we do not have the same item(s) in stock, we will issue a store credit.

If you did not purchase Shipping Protection and your order was sent via USPS Ground Advantage or Priority, you can file a damaged claim through USPS. Orders shipped via Economy Flat Rate are not eligible for an insurance claim through USPS. Shipping Protection is highly recommended for this reason.



In Canada

If you did not purchase Shipping Protection and your order was sent within Canada, please let us know no later than 20 days from the original ship date. You are covered for up to $100.00 CAD through Canada Post but we will have to file the claim for you. Claims are not guaranteed to be approved by Canada Post. Shipping Protection is highly recommended for this reason.


International

If you did not purchase Shipping Protection and your order was shipped via Priority Mail International, you can file a claim directly with USPS.

Unfortunately, orders shipped using any other shipping method are not eligible for insurance due to damage while in transit. Shipping Protection is highly recommended for this reason.

Please see our Return/Exchange/Refund Policy.

Please see our Cancellation Policy.

If your order has not dispatched yet.

We can change your address for you. Please be aware that if your new address is in a different shipping zone than what you initially checked out with, we may have to adjust your cost for shipping.

If your order has already been dispatched.

Unfortunately, there is no possible way we can change your address for you. If your order is returned to us because of an incorrect address there will be a $5.00 processing fee to cover the return shipping cost and handling fees that we will incur.

This will be taken out of any refund due to you upon the return of your order unless you have purchased our optional Shipping Protection.

Please, double-check and even triple-check that the address you are checking out with is the address you want your order to be delivered to. We don't want to receive your order back just as much as you don't want to be without your order!

Shipping Protection is optional and made available to you on every order. This insurance protects you in the case of theft, damage, incorrect addresses, or mis-delivery of your order and is highly recommended. For further details about Shipping Protection and its coverage, please see our Shipping Protection Policy.

From time to time Crazoulis Glitter will offer discounts through promotional discount codes, bundles, sales, and/or events. Sale prices do not apply to any items purchased before the start of the sale nor will they apply after the end of the sale.

Except for special events, we do not allow "stacking" of sale prices and promotion (coupon) codes. During special events where this is permissible, we will make sure to let you know.

If "stacking" occurs while not permissible, we will have to cancel and refund your order. If personal codes are shared with others and used freely, we will have to cancel and refund any orders that take place using codes that do not meet the requirements for those codes.

For further details about sales, coupons, and promotions, please see our Discount Policy.

Yes, we do! Please contact us to discuss bulk purchases and wholesale pricing.

Yes we do! We include at least one (1) free sample of our choosing with every order.

If there is something in particular you'd like us to send, please leave a note with your order. If we have a sample made, we will send it.

While we try our best to test our glitter with multiple mixing mediums, there is just no way we can test them all. Our best advice is to purchase our smallest jar if unsure and test it out with your medium. We do not guarantee that any glitter will work with any medium.

Contact us anytime by email or our contact form.